A B C D E F G H I J K L M N O P R S T U V W Z

A

ACTION_CONTACT_OPTION - Static variable in interface zendesk.support.Constants

Action string for Action Handlers which allow the user to contact

ACTION_CONVERSATION_LIST - Static variable in interface zendesk.support.Constants

Action string for opening a conversation list UI (such as Support SDK's RequestListActivity).

ACTION_REFRESH_REQUEST_CONVERSATION - Static variable in interface zendesk.support.Constants

Action string for refreshing the Request Conversation UI.

ACTION_REFRESH_REQUEST_LIST - Static variable in interface zendesk.support.Constants

Action string for refreshing the Request List UI.

ActionDescription - Class in zendesk.core

ActionDescription(String, String, int) - Constructor for class zendesk.core.ActionDescription

ActionHandler - Interface in zendesk.core

Defines a handler for an inter-SDK action, such as one SDK starting another one, without either SDK having a dependency on the other.

ActionHandlerRegistry - Interface in zendesk.core

Defines an interface for a registry of ActionHandler objects to be used for inter-SDK actions, such as starting an android.app.Activity from one SDK, in another SDK, without any dependency between them.

add(ActionHandler) - Method in interface zendesk.core.ActionHandlerRegistry

Adds an ActionHandler to the registry.

addArticle(ArticleItem) - Method in class zendesk.support.SectionItem

addComment(String, EndUserComment, <any>) - Method in interface zendesk.support.RequestProvider

Add a EndUserComment to a request.

addNetworkAwareListener(Integer, NetworkAware) - Method in interface zendesk.core.NetworkInfoProvider

Add a NetworkAware listener object, which will receive updates to the network state via NetworkAware.onNetworkAvailable() and NetworkAware.onNetworkUnavailable() as long as the NetworkInfoProvider is currently in a registered state.

addRetryAction(Integer, RetryAction) - Method in interface zendesk.core.NetworkInfoProvider

Add a RetryAction, whose RetryAction.onRetry() method will be called the next time the provider is notified with network availability.

addTags(List<String>, <any>) - Method in interface zendesk.core.UserProvider

Calls a user service to add tags to a user on behalf of the end-user.

AgentInfo(String, String, String) - Constructor for class zendesk.support.requestlist.RequestInfo.AgentInfo

announceContentLoaded() - Method in class zendesk.support.guide.HelpCenterActivity

AnonymousIdentity - Class in zendesk.core

This class models an identity which is used to identify an End User within a Zendesk instance.

AnonymousIdentity() - Constructor for class zendesk.core.AnonymousIdentity

Creates a new, empty instance of an AnonymousIdentity.

AnonymousIdentity.Builder - Class in zendesk.core

This is a builder class which is used to generate a Identity

Article - Class in zendesk.support

This is a model class for an Article object that will be created by the HelpCenterProvider.

Article() - Constructor for class zendesk.support.Article

ARTICLE_VOTE_DOWN - Static variable in annotation type zendesk.support.HelpCenterBlipsProvider.ArticleVote

ARTICLE_VOTE_DOWN - Static variable in annotation type zendesk.support.SupportBlipsProvider.ArticleVote

ARTICLE_VOTE_UP - Static variable in annotation type zendesk.support.HelpCenterBlipsProvider.ArticleVote

ARTICLE_VOTE_UP - Static variable in annotation type zendesk.support.SupportBlipsProvider.ArticleVote

ArticleConfiguration - Class in zendesk.support.guide

Data class, that represents the initial configuration of ViewArticleActivity.

ArticleConfiguration.Builder - Class in zendesk.support.guide

This builder is used to generate an instance of ArticleConfiguration

ArticleItem - Class in zendesk.support

A HelpItem for Help Center articles

ArticleItem(Long, Long, String) - Constructor for class zendesk.support.ArticleItem

articleView(Article) - Method in interface zendesk.support.HelpCenterBlipsProvider

Tracks a view of a Help Center article as a PageView blip.

articleVote(Long, int) - Method in interface zendesk.support.HelpCenterBlipsProvider

Tracks a vote on a Help Center article as a UserAction blip.

ArticleVote - Class in zendesk.support

This is a class model for an Article vote.

ArticleVote() - Constructor for class zendesk.support.ArticleVote

ArticleVoteStorage - Interface in zendesk.support

Provides storage of an ArticleVote for each article with an article id.

Attachment - Class in zendesk.support

This is a model class for an Attachment object.

Attachment() - Constructor for class zendesk.support.Attachment

AttachmentFile - Class in zendesk.support

Model class representing a file to be uploaded to Zendesk Support as an attachment to a request comment.

AttachmentFile(String, String, File) - Constructor for class zendesk.support.AttachmentFile

Construct a new instance of an AttachmentFile with the provided file name, MIME type, and file.

AttachmentType - Enum in zendesk.support

Internal enum used to represent the allowed individual types of attachments that can be fetched from a Help Center instance.

AuthenticationProvider - Interface in zendesk.core

SDK access to Identity.

AuthenticationType - Enum in zendesk.core

Enum to track the authentication type for a given app configuration

B

BaseStorage - Interface in zendesk.core

Low level storage description.

BlipsGroup - Enum in zendesk.core

Defines the different groups of blips which can be sent.

BlipsProvider - Interface in zendesk.core

A Provider for tracking user actions.

build() - Method in class zendesk.core.AnonymousIdentity.Builder

Builds a Identity object with the specified parameters.

build() - Method in class zendesk.support.HelpCenterSearch.Builder

Builds a HelpCenterSearch object with the specified parameters.

build() - Method in class zendesk.support.HelpRequest.Builder

Builds the HelpRequest request

build() - Method in class zendesk.support.SuggestedArticleSearch.Builder

Builds a HelpCenterSearch object with the specified parameters.

builder() - Static method in class zendesk.support.guide.HelpCenterActivity

Create a new builder for HelpCenterActivity.

builder() - Static method in class zendesk.support.guide.ViewArticleActivity

Create a new builder for ViewArticleActivity.

builder() - Static method in class zendesk.support.request.RequestActivity

Create a new builder for RequestActivity.

builder() - Static method in class zendesk.support.requestlist.RequestListActivity

Create a new builder for RequestListActivity.

builder(long) - Static method in class zendesk.support.guide.ViewArticleActivity

Create a new builder for ViewArticleActivity.

builder(Article) - Static method in class zendesk.support.guide.ViewArticleActivity

Create a new builder for ViewArticleActivity.

Builder() - Constructor for class zendesk.core.AnonymousIdentity.Builder

Creates a builder which can be used to create an anonymous identity

Builder() - Constructor for class zendesk.support.guide.ArticleConfiguration.Builder

Constructs an instance with a blank configuration

Builder() - Constructor for class zendesk.support.guide.HelpCenterConfiguration.Builder

Creates a new Builder.

Builder() - Constructor for class zendesk.support.HelpCenterSearch.Builder

Builder() - Constructor for class zendesk.support.HelpRequest.Builder

Builder() - Constructor for class zendesk.support.request.RequestConfiguration.Builder

Builder() - Constructor for class zendesk.support.requestlist.RequestListConfiguration.Builder

Builder() - Constructor for class zendesk.support.SuggestedArticleSearch.Builder

Builder(long) - Constructor for class zendesk.support.guide.ArticleConfiguration.Builder

Constructs an instance from the given articleId and title

Builder(Article) - Constructor for class zendesk.support.guide.ArticleConfiguration.Builder

Constructs an instance from the given article model

C

canHandle(String) - Method in interface zendesk.core.ActionHandler

Determines whether or not the ActionHandler object can handle the given action String.

canHandle(String) - Method in class zendesk.support.CreateRequestActionHandler

Category - Class in zendesk.support

This is a model class for a Category object that will be created by the HelpCenterProvider.

Category() - Constructor for class zendesk.support.Category

CategoryItem - Class in zendesk.support

A HelpItem for Help Center categories

CategoryItem() - Constructor for class zendesk.support.CategoryItem

clear() - Method in interface zendesk.core.ActionHandlerRegistry

Removes all ActionHandlers from the registry.

clear() - Method in interface zendesk.core.BaseStorage

Clear everything from storage.

clear() - Method in interface zendesk.core.MemoryCache

clear() - Method in interface zendesk.core.SessionStorage

Clear all session related data.

clearNetworkAwareListeners() - Method in interface zendesk.core.NetworkInfoProvider

Clear all added NetworkAware listener objects.

clearRetryActions() - Method in interface zendesk.core.NetworkInfoProvider

Clear all added RetryAction objects.

clearSearchResults() - Method in class zendesk.support.guide.HelpCenterActivity

Comment - Class in zendesk.support

This is a model class for a Comment object that will be created by the RequestProvider as part of CommentsResponse.

Comment() - Constructor for class zendesk.support.Comment

CommentResponse - Class in zendesk.support

This is a model class for a CommentResponse object that will be fetched by the RequestProvider as part of CommentsResponse.

CommentResponse() - Constructor for class zendesk.support.CommentResponse

CommentsResponse - Class in zendesk.support

This is a class model for a response for requesting comments for a request.

CommentsResponse() - Constructor for class zendesk.support.CommentsResponse

compareTo(FlatArticle) - Method in class zendesk.support.FlatArticle

config() - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Create a Configuration for the passed in configuration options.

config() - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Create a Configuration for the passed in configuration options.

config() - Method in class zendesk.support.request.RequestConfiguration.Builder

Create a Configuration for the passed in configuration options.

config() - Method in class zendesk.support.requestlist.RequestListConfiguration.Builder

Create a Configuration for the passed in configuration options.

configureOkHttpClient(OkHttpClient.Builder) - Method in class zendesk.core.CustomNetworkConfig

Add custom configuration to the OkHttpClient.Builder which will be used by the object returned by RestServiceProvider#createRestService(Class, CustomNetworkConfig).

configureRetrofit(Retrofit.Builder) - Method in class zendesk.core.CustomNetworkConfig

Add custom configuration to the Retrofit.Builder which will be used by the object returned by RestServiceProvider#createRestService(Class, CustomNetworkConfig).

Constants - Interface in zendesk.support

Constants required for network operations

contains(String) - Method in interface zendesk.core.MemoryCache

CoreSettings - Class in zendesk.core

This model contains the server-driven core SDK specific configurations that can affect how the SDK behaves.

createRequest(CreateRequest, <any>) - Method in interface zendesk.support.RequestProvider

Calls a request service to create a request on behalf of the end-user.

CreateRequest - Class in zendesk.support

This is a model class for a request which will be created by the RequestProvider

CreateRequest() - Constructor for class zendesk.support.CreateRequest

CreateRequestActionHandler - Class in zendesk.support

createRestService(Class<E>, String, String) - Method in interface zendesk.core.RestServiceProvider

Create a RestApi from the provided class.

createRestService(Class<E>, String, String, CustomNetworkConfig) - Method in interface zendesk.core.RestServiceProvider

Create a RestApi from the provided class, with a configuration class for custom network needs.

createUnauthenticatedRestService(Class<E>, String, String, CustomNetworkConfig) - Method in interface zendesk.core.RestServiceProvider

Create a RestApi from the provided class to send unauthenticated requests, with a configuration class for custom network needs.

CustomField - Class in zendesk.support

CustomFields model which allows for custom data to be set on a request

CustomField(Long, Object) - Constructor for class zendesk.support.CustomField

Constructor for a custom field model to be included with a ticket

CustomNetworkConfig - Class in zendesk.core

Abstract class for customising network configuration, to be used by Zendesk SDKs in conjunction with RestServiceProvider#createRestService(Class, CustomNetworkConfig).

CustomNetworkConfig() - Constructor for class zendesk.core.CustomNetworkConfig

D

deepLinkIntent(Context, Intent...) - Method in class zendesk.support.request.RequestConfiguration.Builder

Creates and returns an Intent for starting a DeepLinkingBroadcastReceiver, for deep-linking to a RequestActivity.

deepLinkIntent(Context, List<Configuration>, Intent...) - Method in class zendesk.support.request.RequestConfiguration.Builder

Creates and returns an Intent for starting a DeepLinkingBroadcastReceiver, for deep-linking to a RequestActivity.

deleteAttachment(String, <any>) - Method in interface zendesk.support.UploadProvider

Calls a upload service to delete an upload on behalf of the end-user.

deleteTags(List<String>, <any>) - Method in interface zendesk.core.UserProvider

Calls a user service to remove tags from a user on behalf of the end-user.

deleteVote(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method will delete a vote with the given ID

Disk(Executor, Executor, SupportUiStorage, String) - Constructor for class zendesk.support.requestlist.RequestInfoDataSource.Disk

dismissError() - Method in class zendesk.support.guide.HelpCenterActivity

downvoteArticle(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method marks as article as unhelpful

E

EndUserComment - Class in zendesk.support

EndUserComment object is used to model the difference the API for updating a Request has with fetching a list of Comments for a given request.

EndUserComment() - Constructor for class zendesk.support.EndUserComment

engine() - Static method in class zendesk.support.SupportEngine

equals(Object) - Method in class zendesk.core.AnonymousIdentity

equals(Object) - Method in class zendesk.core.JwtIdentity

equals(Object) - Method in class zendesk.support.ArticleItem

equals(Object) - Method in class zendesk.support.ArticleVote

equals(Object) - Method in class zendesk.support.CategoryItem

equals(Object) - Method in class zendesk.support.requestlist.RequestInfo.AgentInfo

equals(Object) - Method in class zendesk.support.requestlist.RequestInfo.MessageInfo

equals(Object) - Method in class zendesk.support.SectionItem

equals(Object) - Method in class zendesk.support.SeeAllArticlesItem

equals(Object) - Method in class zendesk.support.User

exitActivity() - Method in class zendesk.support.guide.HelpCenterActivity

F

FlatArticle - Class in zendesk.support

This is a model class for a FlatArticle object which contains an Article object, its relevant Section object and its relevant Category object for ease of use.

FlatArticle(Category, Section, Article) - Constructor for class zendesk.support.FlatArticle

Creates an instance of FlatArticle from the given category, section and article

forLocale(Locale) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the locale to perform the search in.

forLocale(Locale) - Method in class zendesk.support.SuggestedArticleSearch.Builder

Specifies the locale to perform the search in.

G

get(String) - Method in interface zendesk.core.BaseStorage

Retrieve the stored value for the provided key.

get(String) - Method in interface zendesk.core.MemoryCache

get(String, Class<E>) - Method in interface zendesk.core.BaseStorage

Retrieve the stored value for the provided key.

getAction() - Method in class zendesk.core.UserAction

getActionDescription() - Method in interface zendesk.core.ActionHandler

getActionDescription() - Method in class zendesk.support.CreateRequestActionHandler

getAdditionalSdkStorage() - Method in interface zendesk.core.SessionStorage

Gets a reference to additional sdk storage

getAllRequests(<any>) - Method in interface zendesk.support.RequestProvider

Gets all requests that user has opened.

getApiValue() - Method in enum zendesk.support.SortBy

Gets the value used by the API.

getApiValue() - Method in enum zendesk.support.SortOrder

This returns the value to use in an API call for this enum

getArticle() - Method in class zendesk.support.FlatArticle

The article object which this flat article is wrapping

getArticle() - Method in class zendesk.support.SearchArticle

Gets the wrapped Article object.

getArticle(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method returns a single article from a Help Center instance based on the articleId provided

getArticleId() - Method in class zendesk.support.HelpCenterAttachment

Gets the ID of the Article that the attachment is associated with

getArticles(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

Fetch a list of articles for a given sectionId from a Help Center instance

getArticles(Long, String, <any>) - Method in interface zendesk.support.HelpCenterProvider

Fetch a list of articles for a given sectionId from a Help Center instance

getArticlesCount() - Method in class zendesk.support.Section

Gets the number of articles in this section

getArticlesPerPageLimit() - Method in class zendesk.support.HelpRequest

Gets the maximum number of articles per page

getAttachment() - Method in class zendesk.support.UploadResponse

Get a Attachment as a response of an uploaded file

getAttachments() - Method in class zendesk.support.Comment

Gets the attachments of the comment

getAttachments() - Method in class zendesk.support.CommentResponse

Gets the attachments of the comment

getAttachments() - Method in class zendesk.support.CreateRequest

Returns a List of attachment UploadResponse#tokens attached to the Request.

getAttachments() - Method in class zendesk.support.EndUserComment

Gets the attachments for this comment.

getAttachments(Long, AttachmentType, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method returns a list of attachments for a single article.

getAttachmentType() - Method in enum zendesk.support.AttachmentType

Gets the value that is used in the API to represent this attachment type

getAuthentication() - Method in class zendesk.core.CoreSettings

Returns the authentication type enabled for the App configuration

getAuthenticationType() - Method in class zendesk.support.SupportSdkSettings

getAuthor() - Method in class zendesk.support.Article

Gets the author of this article

getAuthorId() - Method in class zendesk.support.Article

Gets the ID of the author of the article

getAuthorId() - Method in class zendesk.support.Comment

Gets the ID of the author who created the comment.

getAuthorId() - Method in class zendesk.support.CommentResponse

Gets the ID of the author who created the comment.

getBody() - Method in class zendesk.support.Article

Gets the body of the article in plain text

getBody() - Method in class zendesk.support.Comment

Gets the body of the comment in plain text

getBody() - Method in class zendesk.support.CommentResponse

Gets the body of the comment in plain text

getCategories(<any>) - Method in interface zendesk.support.HelpCenterProvider

Fetch a list of categories from a Help Center instance.

getCategory() - Method in class zendesk.core.UserAction

getCategory() - Method in class zendesk.support.FlatArticle

Gets the category which this article belongs to

getCategory() - Method in class zendesk.support.SearchArticle

Gets the category that this article belongs in.

getCategory(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method searches your Help Center instance for a category that matches the specified category ID.

getCategoryId() - Method in class zendesk.support.Section

Gets the id of the Category that this section belongs to

getCategoryId() - Method in class zendesk.support.SuggestedArticleSearch

Returns the category ID to specify

getCategoryIds() - Method in class zendesk.support.guide.HelpCenterConfiguration

getCategoryIds() - Method in class zendesk.support.HelpCenterSearch

Returns the category IDs to specify

getCategoryIds() - Method in class zendesk.support.HelpRequest

Gets the category IDs as a CSV string

getChannel() - Method in class zendesk.core.PageView

getChannel() - Method in class zendesk.core.UserAction

getChildren() - Method in class zendesk.support.SectionItem

getCollaboratorIds() - Method in class zendesk.support.Request

Gets the IDs of all of the users who are collaborators on the Request

getCommentCount() - Method in class zendesk.support.Request

Gets the number of comments on the Request

getComments() - Method in class zendesk.support.CommentsResponse

Gets the comments in the response

getComments(String, <any>) - Method in interface zendesk.support.RequestProvider

Gets all comments for a request.

getCommentsSince(String, Date, boolean, <any>) - Method in interface zendesk.support.RequestProvider

Gets comments for a request since a specified point in time.

getConfigurations() - Method in class zendesk.support.guide.ArticleConfiguration

getConfigurations() - Method in class zendesk.support.guide.HelpCenterConfiguration

getConfigurations() - Method in class zendesk.support.request.RequestConfiguration

getConfigurations() - Method in class zendesk.support.requestlist.RequestListConfiguration

getContactZendeskTags() - Method in class zendesk.support.SupportSdkSettings

Gets the tags to use for the ContactZendesk components.

getContentType() - Method in class zendesk.support.Attachment

Gets the content type of the attachment, e.g.

getContentType() - Method in class zendesk.support.HelpCenterAttachment

Gets the content type of the attachment.

getContentUrl() - Method in class zendesk.support.Attachment

Gets the URL at which the attachment can be downloaded

getContentUrl() - Method in class zendesk.support.HelpCenterAttachment

Gets the URL which can be used to download the attachment

getContext() - Method in class zendesk.support.guide.HelpCenterActivity

getCoreOkHttpClient() - Method in interface zendesk.core.RestServiceProvider

Gets an OkHttpClient that's not doing zendesk auth and is not caching responses.

getCoreSettings() - Method in class zendesk.core.SettingsPack

Gets core settings

getCoreSettings(<any>) - Method in interface zendesk.core.SettingsProvider

Retrieves core settings from storage if they are valid or network if they are not.

getCount() - Method in class zendesk.support.ResponseWrapper

Gets the count of the resources in this response

getCreatedAt() - Method in class zendesk.core.UserField

Gets the date that the user field was created at

getCreatedAt() - Method in class zendesk.support.Article

Gets the date that the article was created at.

getCreatedAt() - Method in class zendesk.support.ArticleVote

Gets the time at which the vote was created

getCreatedAt() - Method in class zendesk.support.Category

Gets the date that the category was created at.

getCreatedAt() - Method in class zendesk.support.Comment

Gets the date that the comment was created at

getCreatedAt() - Method in class zendesk.support.CommentResponse

Gets the date that the comment was created at

getCreatedAt() - Method in class zendesk.support.HelpCenterAttachment

Gets the date that the attachment was created at

getCreatedAt() - Method in class zendesk.support.Request

Gets the date that the Request was created at

getCreatedAt() - Method in class zendesk.support.Section

Gets the date that the section was created at

getCustomFields() - Method in class zendesk.support.CreateRequest

getCustomFields() - Method in class zendesk.support.Request

Gets the custom fields on the Request

getCustomFields() - Method in class zendesk.support.request.RequestConfiguration

getDescription() - Method in class zendesk.core.UserField

Get the description of the user field.

getDescription() - Method in class zendesk.support.Category

Gets the description of the category

getDescription() - Method in class zendesk.support.CreateRequest

Gets the description of this request

getDescription() - Method in class zendesk.support.Request

Gets the description of the Request

getDescription() - Method in class zendesk.support.Section

Gets the description of the section

getDescription() - Method in class zendesk.support.TicketField

Gets the description of the ticket field.

getDownvoteCount() - Method in class zendesk.support.Article

Gets the number of downvotes for this article

getDueAt() - Method in class zendesk.support.Request

Gets the date that the Request is due at

getEmail() - Method in class zendesk.core.AnonymousIdentity

Gets the email address associated with this anonymous identity

getEngines() - Method in class zendesk.support.guide.ArticleConfiguration

Returns the list of Engines that was set on ArticleConfiguration.Builder.withEngines(Engine...).

getEngines() - Method in class zendesk.support.guide.HelpCenterConfiguration

Returns the list of Engines that was set on HelpCenterConfiguration.Builder.withEngines(Engine...).

getExpiresAt() - Method in class zendesk.support.UploadResponse

Gets the date that the token expires at

getFile() - Method in class zendesk.support.AttachmentFile

getFileName() - Method in class zendesk.support.Attachment

Gets the file name of the attachment

getFileName() - Method in class zendesk.support.AttachmentFile

getFileName() - Method in class zendesk.support.HelpCenterAttachment

Gets the filename of the attachment

getFiles() - Method in class zendesk.support.request.RequestConfiguration

getFilesAsAttachments() - Method in class zendesk.support.request.RequestConfiguration

getFirstComment() - Method in class zendesk.support.Request

Gets the first comment from the Request.

getHeight() - Method in class zendesk.support.Attachment

Gets the height of the attachment in pixels

getHelp(HelpRequest, <any>) - Method in interface zendesk.support.HelpCenterProvider

Gets a list of help items representing a flattened Help Center structure.

getHelpCenterLocale() - Method in class zendesk.support.SupportSdkSettings

Gets the default locale of the help center

getHelpCenterLocaleOverride() - Method in enum zendesk.support.Guide

Returns the override, if any, for the locale to be used in Help Center requests.

getHelpCenterLocaleOverride() - Method in enum zendesk.support.Support

Returns the override, if any, for the locale to be used in Help Center requests.

getHtmlBody() - Method in class zendesk.support.Comment

Gets the HTML body of the comment

getHtmlBody() - Method in class zendesk.support.CommentResponse

Gets the HTML body of the comment

getHtmlUrl() - Method in class zendesk.support.Article

Gets the html URL of the article.

getHtmlUrl() - Method in class zendesk.support.Category

Gets the URL of the category that can be opened in a web browser

getHtmlUrl() - Method in class zendesk.support.Section

Gets the html URL of the section, which can be used to open the section in a web browser

getIcon() - Method in class zendesk.core.ActionDescription

getId() - Method in class zendesk.core.User

Get the id of the user.

getId() - Method in class zendesk.core.UserField

Get the id of the user field.

getId() - Method in class zendesk.core.UserFieldOption

Get the id of the user field option.

getId() - Method in class zendesk.support.Article

Gets the ID of the article

getId() - Method in class zendesk.support.ArticleItem

getId() - Method in class zendesk.support.ArticleVote

Gets the ID of the Vote

getId() - Method in class zendesk.support.Attachment

Gets the ID of the attachment

getId() - Method in class zendesk.support.Category

Gets the ID of the category

getId() - Method in class zendesk.support.CategoryItem

getId() - Method in class zendesk.support.Comment

Gets the ID of the comment

getId() - Method in class zendesk.support.CommentResponse

Gets the ID of the comment

getId() - Method in class zendesk.support.CreateRequest

Gets the ID for this request

getId() - Method in class zendesk.support.CustomField

getId() - Method in class zendesk.support.GuideModule

getId() - Method in class zendesk.support.HelpCenterAttachment

Gets the ID of the attachment

getId() - Method in interface zendesk.support.HelpItem

Gets the ID of this item.

getId() - Method in class zendesk.support.Organization

Gets the ID of the organization

getId() - Method in class zendesk.support.Request

Gets the ID of the Request

getId() - Method in class zendesk.support.Section

Gets the ID of the section

getId() - Method in class zendesk.support.SectionItem

getId() - Method in class zendesk.support.SeeAllArticlesItem

getId() - Method in class zendesk.support.SimpleArticle

Get the id of an article.

getId() - Method in class zendesk.support.SupportEngine

getId() - Method in class zendesk.support.SupportModule

getId() - Method in class zendesk.support.TicketField

Gets the ID of the ticket field.

getId() - Method in class zendesk.support.TicketFieldOption

Gets the ID of the ticket field option.

getId() - Method in class zendesk.support.TicketForm

Gets the ID of the ticket form.

getId() - Method in class zendesk.support.User

Get the id of the user.

getIdentity() - Method in interface zendesk.core.AuthenticationProvider

getIdentity() - Method in enum zendesk.core.Zendesk

Return the current Identity for the SDK, or null if none has been set.

getInclude() - Method in class zendesk.support.HelpCenterSearch

Returns the includes to specify.

getInclude() - Method in class zendesk.support.ListArticleQuery

Gets the includes for this query

getIncludes() - Method in class zendesk.support.HelpRequest

Gets the includes (side-loads) as a CSV string

getItemId() - Method in class zendesk.support.ArticleVote

Gets the id of the item for which the Vote was cast

getItemType() - Method in class zendesk.support.ArticleVote

Gets the type of the item.

getJwtUserIdentifier() - Method in class zendesk.core.JwtIdentity

Gets the JWT User Identifier

getKey() - Method in class zendesk.core.UserField

Get the unique key of the user field.

getLabel() - Method in class zendesk.core.UserAction

getLabelNames() - Method in class zendesk.support.Article

Gets the label names of the article

getLabelNames() - Method in class zendesk.support.guide.HelpCenterConfiguration

getLabelNames() - Method in class zendesk.support.HelpCenterSearch

Returns the label names to specify.

getLabelNames() - Method in class zendesk.support.HelpRequest

Gets the label names to which the search will be restricted.

getLabelNames() - Method in class zendesk.support.ListArticleQuery

Gets the label names for this query as a CSV string

getLabelNames() - Method in class zendesk.support.SuggestedArticleSearch

Returns the label names to specify.

getLastComment() - Method in class zendesk.support.Request

Gets the last comment from the Request.

getLastCommentingAgents() - Method in class zendesk.support.Request

Gets the last 5 commenting agents.

getLocale() - Method in class zendesk.support.Article

Gets the locale of the article in the form of ll-CC, e.g.

getLocale() - Method in class zendesk.support.Category

Gets the locale of the category in the form of ll-CC, e.g.

getLocale() - Method in class zendesk.support.HelpCenterSearch

Returns the locale to search in

getLocale() - Method in class zendesk.support.HelpCenterSettings

Gets the locale that we should request Help Center content in by default.

getLocale() - Method in class zendesk.support.ListArticleQuery

Gets the locale for this query

getLocale() - Method in class zendesk.support.Section

Gets the locale of the section in the form of ll-CC, e.g.

getLocale() - Method in class zendesk.support.SuggestedArticleSearch

Returns the locale to search in.

getLocalizedAccessibilityLabel() - Method in class zendesk.core.ActionDescription

getLocalizedLabel() - Method in class zendesk.core.ActionDescription

getLocalRequestId() - Method in class zendesk.support.request.RequestConfiguration

getMaxAttachmentSize() - Method in class zendesk.support.SupportSdkSettings

Gets the maximum attachment size allowed in bytes

getMediaOkHttpClient() - Method in interface zendesk.core.RestServiceProvider

Gets an OkHttpClient that's doing zendesk auth and is heavily caching responses.

getMimeType() - Method in class zendesk.support.AttachmentFile

getName() - Method in class zendesk.core.AnonymousIdentity

Gets the name associated with this anonymous identity

getName() - Method in class zendesk.core.User

Get the name of the user.

getName() - Method in class zendesk.core.UserFieldOption

Get the name of the user field option.

getName() - Method in class zendesk.support.ArticleItem

getName() - Method in class zendesk.support.Category

Gets the name of the category

getName() - Method in class zendesk.support.CategoryItem

getName() - Method in interface zendesk.support.HelpItem

Gets the name of the item

getName() - Method in class zendesk.support.Organization

Gets the name of the organization

getName() - Method in class zendesk.support.Section

Gets the name of the section

getName() - Method in class zendesk.support.SectionItem

getName() - Method in class zendesk.support.SeeAllArticlesItem

getName() - Method in class zendesk.support.TicketFieldOption

Gets the name of the ticket field option.

getName() - Method in class zendesk.support.TicketFieldSystemOption

Gets the name of the ticket field system option.

getName() - Method in class zendesk.support.TicketForm

Gets the name of the ticket form.

getName() - Method in class zendesk.support.User

Get the name of the user.

getNavigatorLanguage() - Method in class zendesk.core.PageView

getNextPage() - Method in class zendesk.support.ResponseWrapper

Gets the API URL of the next page

getOrDefault(String, T) - Method in interface zendesk.core.MemoryCache

getOrganizationId() - Method in class zendesk.support.Request

Gets the ID of the Organization that the Request is associated with

getOrganizationId() - Method in class zendesk.support.User

Get the organization id of the user.

getOrganizations() - Method in class zendesk.support.CommentsResponse

Gets the organizations that the users belong to

getPage() - Method in class zendesk.support.HelpCenterSearch

Returns the page to specify

getPage() - Method in class zendesk.support.ListArticleQuery

Gets the page for this query

getPageId() - Method in class zendesk.core.PageView

getPageLocale() - Method in class zendesk.core.PageView

getPageTitle() - Method in class zendesk.core.PageView

getParentId() - Method in class zendesk.support.ArticleItem

getParentId() - Method in class zendesk.support.CategoryItem

getParentId() - Method in interface zendesk.support.HelpItem

Returns the ID of the parent item.

getParentId() - Method in class zendesk.support.SectionItem

getParentId() - Method in class zendesk.support.SeeAllArticlesItem

getPerPage() - Method in class zendesk.support.HelpCenterSearch

The amount of results per page to specify

getPhoto() - Method in class zendesk.core.User

Get the URL for the avatar of the user.

getPhoto() - Method in class zendesk.support.User

Get avatar of the user.

getPosition() - Method in class zendesk.core.UserField

Gets the position of the user field

getPosition() - Method in class zendesk.support.Article

Gets the position of this article in the article list.

getPosition() - Method in class zendesk.support.Category

Gets the position of the category.

getPosition() - Method in class zendesk.support.Section

Gets the sorting position of the section.

getPreviousPage() - Method in class zendesk.support.ResponseWrapper

Gets the API URL of the previous page

getPriority() - Method in interface zendesk.core.ActionHandler

Returns the priority of the ActionHandler.

getPriority() - Method in class zendesk.support.CreateRequestActionHandler

getPriority() - Method in class zendesk.support.Request

Gets the priority of the Request

getPublicUpdatedAt() - Method in class zendesk.support.Request

Gets the date that the Request was publicly updated at

getQuery() - Method in class zendesk.support.HelpCenterSearch

Returns the free-form text query

getQuery() - Method in class zendesk.support.SuggestedArticleSearch

Returns the free-form text query.

getRawDescription() - Method in class zendesk.core.UserField

Get the raw description of the user field.

getRawName() - Method in class zendesk.core.UserFieldOption

Gets the raw name of the user field option

getRawTitle() - Method in class zendesk.core.UserField

Gets the raw title of the user field

getReferrerUrl() - Method in class zendesk.support.SupportSdkSettings

Gets the url that will be opened when referrer logo is clicked.

getRegexpForValidation() - Method in class zendesk.core.UserField

Gets the regexp which is used to validate the user field

getRegexpForValidation() - Method in class zendesk.support.TicketField

Gets a regular expression for validation.

getRequest(String, <any>) - Method in interface zendesk.support.RequestProvider

Calls a request service to get a request for the given request id.

getRequesterId() - Method in class zendesk.support.Request

Gets the ID of the user who requested the Request

getRequestId() - Method in class zendesk.support.Comment

Gets the ID of the request that this comment belongs to

getRequestId() - Method in class zendesk.support.CommentResponse

Gets the ID of the request that this comment belongs to

getRequestId() - Method in class zendesk.support.request.RequestConfiguration

getRequests(String, <any>) - Method in interface zendesk.support.RequestProvider

Filters requests that user has opened by a status.

getRequestStatus() - Method in class zendesk.support.request.RequestConfiguration

getRequestSubject() - Method in class zendesk.support.request.RequestConfiguration

getRequestSystemMessage() - Method in class zendesk.support.SupportSdkSettings

Gets the system message that will be shown after the first message was successfully sent.

getRequestUpdates() - Method in class zendesk.support.RequestUpdates

getResults() - Method in class zendesk.support.SuggestedArticleResponse

Get a list of suggested articles.

getResultsPerPage() - Method in class zendesk.support.ListArticleQuery

Gets the results per page for this query

getSdkGuid() - Method in class zendesk.core.AnonymousIdentity

Gets the sdk guid associated with this anonymous identity

getSection() - Method in class zendesk.support.FlatArticle

Gets the section which this article belongs to

getSection() - Method in class zendesk.support.SearchArticle

Gets the section that this article belongs in.

getSection() - Method in class zendesk.support.SeeAllArticlesItem

Gets the SectionItem related to this SeeAllArticlesItem

getSection(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method searches your Help Center instance for a section that matches the specified section ID.

getSectionId() - Method in class zendesk.support.Article

Gets the ID of the section that the article belongs to

getSectionId() - Method in class zendesk.support.SuggestedArticleSearch

Returns the section ID to specify

getSectionIds() - Method in class zendesk.support.guide.HelpCenterConfiguration

getSectionIds() - Method in class zendesk.support.HelpCenterSearch

Returns the section IDs to specify

getSectionIds() - Method in class zendesk.support.HelpRequest

Gets the section IDs as a CSV string

getSections() - Method in class zendesk.support.CategoryItem

getSections(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

Fetch a list of sections for a given categoryId from a Help Center instance

getSettings() - Method in class zendesk.core.SettingsPack

Gets settings of the specified type.

getSettings(<any>) - Method in interface zendesk.support.HelpCenterSettingsProvider

Retrieves the HelpCenterSettingsobject.

getSettings(<any>) - Method in interface zendesk.support.SupportSettingsProvider

Retrieves the SupportSettings wrapped in a SupportSdkSettings object.

getSettingsForSdk(String, Class<E>, <any>) - Method in interface zendesk.core.SettingsProvider

Retrieves SDK-specific settings and Core settings in a SettingsPack object.

getSize() - Method in class zendesk.support.Attachment

Gets the size of the attachment in bytes

getSize() - Method in class zendesk.support.HelpCenterAttachment

Gets the size of the attachment in bytes

getSortBy() - Method in class zendesk.support.ListArticleQuery

Gets the sort method for this query

getSorting() - Method in class zendesk.support.Section

Gets the sorting of the section, e.g.

getSortOrder() - Method in class zendesk.support.ListArticleQuery

Gets the sort order for this query

getSourceLocale() - Method in class zendesk.support.Article

Gets the source locale of the article in the form of ll-CC, e.g.

getSourceLocale() - Method in class zendesk.support.Category

Gets the source locale of the category in the form of ll-CC, e.g.

getSourceLocale() - Method in class zendesk.support.Section

Gets the source locale of the section in the form of ll-CC, e.g.

getStatus() - Method in class zendesk.support.Request

Gets the status of the Request

getStoredArticleVote(Long) - Method in interface zendesk.support.ArticleVoteStorage

Gets a stored ArticleVote from the device

getSubject() - Method in class zendesk.support.CreateRequest

Gets the subject of this request

getSubject() - Method in class zendesk.support.Request

Gets the subject of the Request

getSuggestedArticles(SuggestedArticleSearch, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method returns a list of suggested articles.

getTags() - Method in class zendesk.core.User

Gets the list of tags associated with the user

getTags() - Method in class zendesk.support.CreateRequest

Gets the tags for this request

getTags() - Method in class zendesk.support.request.RequestConfiguration

getTags() - Method in class zendesk.support.User

Gets the list of tags associated with the user

getThumbnails() - Method in class zendesk.support.Attachment

Gets the thumbnails of the attachment

getTicketFieldOptions() - Method in class zendesk.support.TicketField

Ticket field options, this field will only be populated for TicketFieldType.Tagger field types

getTicketFields() - Method in class zendesk.support.TicketForm

Gets a list of associated TicketField.

getTicketFieldSystemOptions() - Method in class zendesk.support.TicketField

Ticket field system options, this field will only be populated for TicketFieldType.Priority field types

getTicketForm() - Method in class zendesk.support.request.RequestConfiguration

getTicketFormId() - Method in class zendesk.support.CreateRequest

getTicketFormId() - Method in class zendesk.support.request.RequestConfiguration

getTicketFormsById(List<Long>, <any>) - Method in interface zendesk.support.RequestProvider

Get all available ticket forms.

getTitle() - Method in class zendesk.core.UserField

Get the title of the user field.

getTitle() - Method in class zendesk.support.Article

Gets the title of the article

getTitle() - Method in class zendesk.support.SimpleArticle

Get the title of an article.

getTitle() - Method in class zendesk.support.TicketField

Gets the title of the ticket field.

getTitleInPortal() - Method in class zendesk.support.TicketField

Gets title of the ticket field for end user

getToken() - Method in class zendesk.support.UploadResponse

Gets the token associated with the uploaded file.

getTotalArticlesCount() - Method in class zendesk.support.SectionItem

Gets the number of articles in this SectionItem

getTransferOptionDescription() - Method in class zendesk.support.SupportEngine

getType() - Method in class zendesk.support.Request

Gets the type of the Request

getType() - Method in class zendesk.support.TicketField

Gets the type of the ticket field.

getUpdatedAt() - Method in class zendesk.core.UserField

Gets the date that the user field was updated at

getUpdatedAt() - Method in class zendesk.support.Article

Gets the date that the article was updated at.

getUpdatedAt() - Method in class zendesk.support.ArticleVote

Gets the time at which the vote was updated

getUpdatedAt() - Method in class zendesk.support.Category

Gets the date that the category was updated at.

getUpdatedAt() - Method in class zendesk.support.HelpCenterAttachment

Gets the date that the attachment was updated at

getUpdatedAt() - Method in class zendesk.support.Request

Gets the date that the Request was updated at

getUpdatedAt() - Method in class zendesk.support.Section

Gets the date that the section was updated at

getUpdatesForDevice(<any>) - Method in interface zendesk.support.RequestProvider

Gets the details of any updates to requests for this device.

getUpvoteCount() - Method in class zendesk.support.Article

Gets the number of upvotes for this article.

getUrl() - Method in class zendesk.core.PageView

getUrl() - Method in class zendesk.core.UserField

Gets the API URL of the user field

getUrl() - Method in class zendesk.support.Article

Gets the API URL of the article

getUrl() - Method in class zendesk.support.ArticleVote

Gets the API URL of the Vote resource

getUrl() - Method in class zendesk.support.Attachment

Gets the API URL of the attachment

getUrl() - Method in class zendesk.support.Category

Gets the API URL of the category

getUrl() - Method in class zendesk.support.Comment

Gets the API URL of the comment

getUrl() - Method in class zendesk.support.CommentResponse

Gets the API URL of the comment

getUrl() - Method in class zendesk.support.HelpCenterAttachment

Gets the API URL of the attachment

getUrl() - Method in class zendesk.support.Request

Gets the API URL of the Request

getUrl() - Method in class zendesk.support.Section

Gets the API URL of the section

getUser(<any>) - Method in interface zendesk.core.UserProvider

Calls a user service to get information about the current logged in user.

getUserFieldOptions() - Method in class zendesk.core.UserField

Get a list of UserFieldOption.

getUserFields() - Method in class zendesk.core.User

Get a map of user fields, associated with the user.

getUserFields() - Method in class zendesk.support.User

Get a map of user fields, associated with the user.

getUserFields(<any>) - Method in interface zendesk.core.UserProvider

Gets a list of user field definitions that are available in your account.

getUserFieldType() - Method in class zendesk.core.UserField

Get the type of the user field.

getUserId() - Method in class zendesk.support.ArticleVote

Gets the ID of the User who created the Vote

getUsers() - Method in class zendesk.support.CommentsResponse

Gets the users who made the comments in CommentsResponse.getComments()

getValue() - Method in class zendesk.core.PageView

getValue() - Method in class zendesk.core.UserAction

getValue() - Method in class zendesk.core.UserFieldOption

Get the value of the user field options.

getValue() - Method in class zendesk.support.ArticleVote

Gets the value of the Vote

getValue() - Method in class zendesk.support.CustomField

Deprecated.

use #getValueString()

As of 2.2.2 #value is of type Object, and may be a String, a Boolean, or a List This is to support multi-select custom fields. Use type specific getters for value, or use #getValueObject() to get the value as an object.

getValue() - Method in class zendesk.support.TicketFieldOption

Gets the value of the ticket field option.

getValue() - Method in class zendesk.support.TicketFieldSystemOption

Gets the value of the ticket field system option.

getValueBoolean() - Method in class zendesk.support.CustomField

getValueList() - Method in class zendesk.support.CustomField

getValueObject() - Method in class zendesk.support.CustomField

getValueString() - Method in class zendesk.support.CustomField

getVersion() - Method in class zendesk.core.PageView

getVersion() - Method in class zendesk.core.UserAction

getViewType() - Method in class zendesk.support.ArticleItem

getViewType() - Method in class zendesk.support.CategoryItem

getViewType() - Method in interface zendesk.support.HelpItem

Gets the type of the item

getViewType() - Method in class zendesk.support.SectionItem

getViewType() - Method in class zendesk.support.SeeAllArticlesItem

getVoteCount() - Method in class zendesk.support.Article

Gets the total number of votes that have been cast for this article.

getVoteSum() - Method in class zendesk.support.Article

Gets the sum of votes.

getWidth() - Method in class zendesk.support.Attachment

Gets the width of the attachment in pixels

getZendeskCacheDir() - Method in interface zendesk.core.SessionStorage

Gets the absolute path to Core SDK specific cache directory.

getZendeskDataDir() - Method in interface zendesk.core.SessionStorage

Gets the absolute path to Core SDK specific data directory.

Guide - Enum in zendesk.support

guideModule() - Method in enum zendesk.support.Guide

GuideModule - Class in zendesk.support

Module holding references to internal dependencies.

GuideModule(HelpCenterProvider, HelpCenterSettingsProvider, HelpCenterBlipsProvider, HelpCenterTracker, ArticleVoteStorage, OkHttpClient) - Constructor for class zendesk.support.GuideModule

H

handle(Map<String, Object>, Context) - Method in interface zendesk.core.ActionHandler

Invokes an action on the given action String.

handle(Map<String, Object>, Context) - Method in class zendesk.support.CreateRequestActionHandler

handlerByAction(String) - Method in interface zendesk.core.ActionHandlerRegistry

Finds and returns the highest priority ActionHandler whose ActionHandler.canHandle(String) method returned true for the given action String, or null if no ActionHandlers returned true.

handlersByAction(String) - Method in interface zendesk.core.ActionHandlerRegistry

Finds and returns a priority ordered list of ActionHandler whose ActionHandler.canHandle(String) method returned true for the given action String, or an empty list if no ActionHandlers returned true.

hashCode() - Method in class zendesk.core.AnonymousIdentity

hashCode() - Method in class zendesk.core.JwtIdentity

hashCode() - Method in class zendesk.support.ArticleItem

hashCode() - Method in class zendesk.support.ArticleVote

hashCode() - Method in class zendesk.support.CategoryItem

hashCode() - Method in class zendesk.support.requestlist.RequestInfo.AgentInfo

hashCode() - Method in class zendesk.support.requestlist.RequestInfo.MessageInfo

hashCode() - Method in class zendesk.support.SectionItem

hashCode() - Method in class zendesk.support.SeeAllArticlesItem

hashCode() - Method in class zendesk.support.User

hasHelpCenterSettings() - Method in class zendesk.support.SupportSdkSettings

Checks if we have Help Center settings or not.

hasUpdatedRequests() - Method in class zendesk.support.RequestUpdates

HelpCenterActivity - Class in zendesk.support.guide

This Activity is the main entry point for showing Help Center content in the SDK.

HelpCenterActivity() - Constructor for class zendesk.support.guide.HelpCenterActivity

HelpCenterAttachment - Class in zendesk.support

This is a model class for an HelpCenterAttachment object that will be created by the HelpCenterProvider.

HelpCenterAttachment() - Constructor for class zendesk.support.HelpCenterAttachment

HelpCenterBlipsProvider - Interface in zendesk.support

A Provider for tracking user actions and page views.

HelpCenterBlipsProvider.ArticleVote - Annotation Type in zendesk.support

HelpCenterConfiguration - Class in zendesk.support.guide

Data class, that represents the initial configuration of HelpCenterActivity.

HelpCenterConfiguration.Builder - Class in zendesk.support.guide

This builder is used to generate the startup configuration for the Activity.

helpCenterProvider() - Method in interface zendesk.support.ProviderStore

Returns an implementation of HelpCenterProvider

HelpCenterProvider - Interface in zendesk.support

A provider which will offer a higher level of abstraction compared to the HelpCenterService.

helpCenterSearch(String) - Method in interface zendesk.support.HelpCenterBlipsProvider

Tracks a Help Center search as a UserAction blip.

HelpCenterSearch - Class in zendesk.support

This class encapsulates the parameters for searching Help Center.

HelpCenterSearch.Builder - Class in zendesk.support

This is a builder class which is used to generate a HelpCenterSearch

HelpCenterSettings - Class in zendesk.support

Models the Help Center settings which will be used by the SupportActivity.

HelpCenterSettingsProvider - Interface in zendesk.support

This provider is used internally by the SDK and does not need to be called explicitly.

HelpItem - Interface in zendesk.support

Model representing items in the HelpCenter UI.

HelpRequest - Class in zendesk.support

Models a request for a flattened view of Help Center

HelpRequest.Builder - Class in zendesk.support

This builder is used to create a HelpRequest

hideLoadingState() - Method in class zendesk.support.guide.HelpCenterActivity

HOURS_MINUTES_FORMAT - Static variable in interface zendesk.support.Constants

Date format for displaying hours and minutes.

I

Identity - Interface in zendesk.core

This is a marker interface for handling different identity types which are used to resolve end users within a Zendesk instance.

includeCategories() - Method in class zendesk.support.HelpRequest.Builder

Specifies that categories should be included as a side-load

includeSections() - Method in class zendesk.support.HelpRequest.Builder

Specifies that sections should be included as a side-load

init(Context, String, String, String) - Method in enum zendesk.core.Zendesk

Initialises the Zendesk Core SDK with your Zendesk subdomain settings and an Identity.

init(Zendesk) - Method in enum zendesk.support.Guide

Initialises the Guide SDK

init(Zendesk) - Method in enum zendesk.support.Support

Initialises the Support SDK

insert(RequestInfo, <any>) - Method in class zendesk.support.requestlist.RequestInfoDataSource.LocalDataSource

intent(Context, Configuration...) - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Create an Intent to start the ViewArticleActivity with the specified configuration options.

intent(Context, Configuration...) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Creates an Intent for the HelpCenterActivity with the specified configuration options.

intent(Context, Configuration...) - Method in class zendesk.support.request.RequestConfiguration.Builder

Create an Intent to start the RequestActivity with the specified configuration options.

intent(Context, Configuration...) - Method in class zendesk.support.requestlist.RequestListConfiguration.Builder

Create an Intent to start the RequestListActivity with the specified configuration options.

intent(Context, List<Configuration>) - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Create an Intent to start the ViewArticleActivity with the specified configuration options.

intent(Context, List<Configuration>) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Creates an Intent for the HelpCenterActivity with the specified configuration options.

intent(Context, List<Configuration>) - Method in class zendesk.support.request.RequestConfiguration.Builder

Create an Intent to start the RequestActivity with the specified configuration options.

intent(Context, List<Configuration>) - Method in class zendesk.support.requestlist.RequestListConfiguration.Builder

Create an Intent to start the RequestListActivity with the specified configuration options.

isActive() - Method in class zendesk.core.UserField

Checks if the user field is active or not

isAgent() - Method in class zendesk.core.User

Is the user an agent.

isAgent() - Method in class zendesk.support.User

Is the user an agent.

isArticleVotingEnabled() - Method in class zendesk.support.HelpCenterSettings

Determines whether the Help Center voting feature is enabled or not.

isAttachmentsEnabled() - Method in class zendesk.support.SupportSdkSettings

Checks if attachments are enabled or not

isAvailable() - Method in class zendesk.support.TicketFormSettings

Determines whether TicketForms are available or not.

isCollapseCategories() - Method in class zendesk.support.guide.HelpCenterConfiguration

isCommentsDisabled() - Method in class zendesk.support.Article

Checks whether comments are disabled or not

isContactUsButtonVisible() - Method in class zendesk.support.guide.ArticleConfiguration

isContactUsButtonVisible() - Method in class zendesk.support.guide.HelpCenterConfiguration

isConversationsEnabled() - Method in class zendesk.support.SupportSdkSettings

Checks if conversations are enabled or not

isDefault() - Method in class zendesk.support.TicketFieldOption

Gets if the field is the default value.

isDraft() - Method in class zendesk.support.Article

Checks if the article is a draft or not

isEnabled() - Method in class zendesk.support.HelpCenterSettings

Determines whether the Help Center feature is enabled or not.

isExpanded() - Method in class zendesk.support.CategoryItem

Checks if the category is expanded

isHelpCenterArticleVotingEnabled() - Method in class zendesk.support.SupportSdkSettings

Checks if help center voting is enabled or not.

isHelpCenterEnabled() - Method in class zendesk.support.SupportSdkSettings

Checks if help center is enabled or not.

isInitialized() - Method in enum zendesk.core.Zendesk

Gets whether Zendesk.init(Context, String, String, String) was called with valid values or not.

isInitialized() - Method in enum zendesk.support.Guide

Gets whether Guide.init(Zendesk) was called or not.

isInitialized() - Method in enum zendesk.support.Support

Gets whether Support.init(Zendesk) was called or not.

isLoading() - Method in class zendesk.support.SeeAllArticlesItem

isNetworkAvailable() - Method in interface zendesk.core.NetworkInfoProvider

Returns whether or not the network is currently available.

isNeverAskForEmailEnabled() - Method in class zendesk.support.SupportSdkSettings

Checks if the SDK is allowed to ask the end-user for an email address if needed

isOutdated() - Method in class zendesk.support.Article

Checks whether the article is outdated or not

isOutdated() - Method in class zendesk.support.Category

Checks whether the category is outdated or not

isOutdated() - Method in class zendesk.support.Section

Checks whether the section is outdated or not

isPublic() - Method in class zendesk.support.Comment

Checks if this comment is public or not

isPublic() - Method in class zendesk.support.CommentResponse

Checks if this comment is public or not

isRegisteredForPush() - Method in interface zendesk.core.PushRegistrationProvider

Returns whether or not the device is currently registered for push notifications.

isRequestUnread(String) - Method in class zendesk.support.RequestUpdates

isShowClosedRequests() - Method in class zendesk.support.SupportSdkSettings

Checks if the SDK is allowed to show closed requests in the RequestListView.

isShowConversationsMenuButton() - Method in class zendesk.support.guide.HelpCenterConfiguration

isShowingHelp() - Method in class zendesk.support.guide.HelpCenterActivity

isShowReferrerLogoEnabled() - Method in class zendesk.support.SupportSdkSettings

Checks if the SDK is allowed to display a referrer logo inside the RequestListView and RequestViewConversationsDisabled.

isSystem() - Method in class zendesk.core.UserField

Checks if the user field is a system field or not

isTicketFormSupportAvailable() - Method in class zendesk.support.SupportSdkSettings

Gets if TicketForm support is available, or not.

J

JwtIdentity - Class in zendesk.core

This class models a JWT identity which is used to identify an End User within a Zendesk instance.

JwtIdentity(String) - Constructor for class zendesk.core.JwtIdentity

Creates a JWT identity that will be used during identification of a user.

K

KEY_HELP_CENTER_ARTICLE_URL - Static variable in interface zendesk.support.Constants

Map key for a Help Center article URL when using an ActionHandler to open the article UI.

L

ListArticleQuery - Class in zendesk.support

This class encapsulates the parameters for listing Articles in Help Center.

ListArticleQuery() - Constructor for class zendesk.support.ListArticleQuery

listArticles(ListArticleQuery, <any>) - Method in interface zendesk.support.HelpCenterProvider

Lists articles that match the parameters in the query.

listArticlesFlat(ListArticleQuery, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method returns a list of flatArticles which are objects containing an article, section and category all relevant to each other from a Help Center instance.

load(<any>) - Method in class zendesk.support.requestlist.RequestInfoDataSource.Disk

load(<any>) - Method in interface zendesk.support.requestlist.RequestInfoDataSource

load(<any>) - Method in class zendesk.support.requestlist.RequestInfoDataSource.LocalDataSource

load(<any>) - Method in class zendesk.support.requestlist.RequestInfoDataSource.Network

load(<any>) - Method in class zendesk.support.requestlist.RequestInfoDataSource.RemoteDataSource

load(<any>) - Method in class zendesk.support.requestlist.RequestInfoDataSource.Repository

LOCAL - Static variable in interface zendesk.support.requestlist.RequestInfoDataSource

LocalDataSource(RequestInfoDataSource.Disk) - Constructor for class zendesk.support.requestlist.RequestInfoDataSource.LocalDataSource

M

markRequestAsRead(String, int) - Method in interface zendesk.support.RequestProvider

Marks a request as read on this device.

markRequestAsUnread(String) - Method in interface zendesk.support.RequestProvider

Marks a request as unread on this device, by incrementing its total number of comments.

MemoryCache - Interface in zendesk.core

Cache for storing data at the application level to survive config changes, prevents pollution of the parcelable buffers when handing larger objects.

MessageInfo(String, Date, String) - Constructor for class zendesk.support.requestlist.RequestInfo.MessageInfo

N

NetworkAware - Interface in zendesk.core

Interface to indicate that an implementer is aware of changes to network state

NetworkInfoProvider - Interface in zendesk.core

A provider which will provide information about network connectivity.

NO_TICKET_FORM_ID - Static variable in class zendesk.support.request.RequestConfiguration

Sentinel value to represent the absence of a valid Ticket Form ID.

O

onBackPressed() - Method in class zendesk.support.request.RequestActivity

onCreate(Bundle) - Method in class zendesk.support.guide.HelpCenterActivity

onCreate(Bundle) - Method in class zendesk.support.guide.ViewArticleActivity

onCreate(Bundle) - Method in class zendesk.support.request.RequestActivity

onCreate(Bundle) - Method in class zendesk.support.requestlist.RequestListActivity

onCreateOptionsMenu(Menu) - Method in class zendesk.support.guide.HelpCenterActivity

onCreateOptionsMenu(Menu) - Method in class zendesk.support.request.RequestActivity

onDestroy() - Method in class zendesk.support.guide.ViewArticleActivity

onDestroy() - Method in class zendesk.support.requestlist.RequestListActivity

onEvent(Event) - Method in class zendesk.support.SupportEngine

onItemClick(<any>, View, int, long) - Method in class zendesk.support.guide.ViewArticleActivity

onNetworkAvailable() - Method in interface zendesk.core.NetworkAware

Called when network connectivity is available

onNetworkUnavailable() - Method in interface zendesk.core.NetworkAware

Called when network connectivity is unavailable.

onOptionsItemSelected(MenuItem) - Method in class zendesk.support.guide.HelpCenterActivity

onOptionsItemSelected(MenuItem) - Method in class zendesk.support.guide.ViewArticleActivity

onOptionsItemSelected(MenuItem) - Method in class zendesk.support.request.RequestActivity

onPause() - Method in class zendesk.support.guide.HelpCenterActivity

onPause() - Method in class zendesk.support.request.RequestActivity

onPause() - Method in class zendesk.support.requestlist.RequestListActivity

onPrepareOptionsMenu(Menu) - Method in class zendesk.support.guide.HelpCenterActivity

onResume() - Method in class zendesk.support.guide.HelpCenterActivity

onResume() - Method in class zendesk.support.request.RequestActivity

onResume() - Method in class zendesk.support.requestlist.RequestListActivity

onRetry() - Method in interface zendesk.core.RetryAction

Called when actions should be retried

onSaveInstanceState(Bundle) - Method in class zendesk.support.request.RequestActivity

onStart() - Method in class zendesk.support.guide.HelpCenterActivity

onStart() - Method in class zendesk.support.guide.ViewArticleActivity

onStart() - Method in class zendesk.support.requestlist.RequestListActivity

onStop() - Method in class zendesk.support.guide.ViewArticleActivity

onStop() - Method in class zendesk.support.requestlist.RequestListActivity

Organization - Class in zendesk.support

This is a model class for a Organization object that will be created by the RequestProvider as part of CommentsResponse.

Organization() - Constructor for class zendesk.support.Organization

P

page(Integer) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies which page of results to request.

PageView - Class in zendesk.core

Model class for BlipsPageView used in BlipsProvider.sendBlip(PageView, BlipsGroup).

PageView(String, String, String, String, String, Long, String) - Constructor for class zendesk.core.PageView

PageView(String, String, String, String, String, Long, String, Map<String, Object>) - Constructor for class zendesk.core.PageView

perPage(Integer) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the number of results to display per page

provider() - Method in enum zendesk.core.Zendesk

Gets a ProviderStore for accessing all available SDK Providers.

provider() - Method in enum zendesk.support.Guide

provider() - Method in enum zendesk.support.Support

Gets a ProviderStore for accessing all available SDK Providers.

ProviderStore - Interface in zendesk.core

Interface used to expose Providers through Zendesk.

ProviderStore - Interface in zendesk.support

Interface used to expose Providers through Support.

pushRegistrationProvider() - Method in interface zendesk.core.ProviderStore

Returns an implementation of PushRegistrationProvider

PushRegistrationProvider - Interface in zendesk.core

A provider which will offer a higher level of abstraction compared to the PushRegistrationService
You can create an instance of PushRegistrationProvider like this:

put(String, Object) - Method in interface zendesk.core.BaseStorage

Store the the given key value pair.

put(String, Object) - Method in interface zendesk.core.MemoryCache

put(String, String) - Method in interface zendesk.core.BaseStorage

Store the the given key value pair.

R

refresh(Context, ActionHandlerRegistry) - Static method in class zendesk.support.requestlist.RequestListActivity

Refresh this screen

refreshRequest(String, Context) - Method in enum zendesk.support.Support

Refreshes the Support SDK RequestActivity if it is currently being displayed (after Activity#onResume() but before Activity#onPause()) for the given request ID, or the RequestListActivity if it has not been destroyed (ie, by Activity#onDestroy().

register() - Method in interface zendesk.core.NetworkInfoProvider

Begin listening for network change events.

registerWithDeviceIdentifier(String, <any>) - Method in interface zendesk.core.PushRegistrationProvider

Calls a push registration service to register a given identifier to receive push notifications.

registerWithUAChannelId(String, <any>) - Method in interface zendesk.core.PushRegistrationProvider

Calls a push registration service to register a given Urban Airship channel id to receive push notifications.

REMOTE - Static variable in interface zendesk.support.requestlist.RequestInfoDataSource

remove(String) - Method in interface zendesk.core.BaseStorage

Remove the stored value for the provided key.

remove(String) - Method in interface zendesk.core.MemoryCache

remove(String, <any>) - Method in class zendesk.support.requestlist.RequestInfoDataSource.LocalDataSource

remove(ActionHandler) - Method in interface zendesk.core.ActionHandlerRegistry

Removes an ActionHandler from the registry.

removeNetworkAwareListener(Integer) - Method in interface zendesk.core.NetworkInfoProvider

Remove a NetworkAware listener object so that it will no longer receive updates to network state.

removeRetryAction(Integer) - Method in interface zendesk.core.NetworkInfoProvider

Remove a RetryAction so that it will not be invoked next time the provider is notified with network availability.

removeStoredArticleVote(Long) - Method in interface zendesk.support.ArticleVoteStorage

Removes an ArticleVote from the device

Request - Class in zendesk.support

This is a model class for a Request object that will be created by the RequestProvider.

Request() - Constructor for class zendesk.support.Request

Empty constructor for gson

RequestActivity - Class in zendesk.support.request

This Activity is the main entry point for showing and creating requests.

RequestActivity() - Constructor for class zendesk.support.request.RequestActivity

RequestConfiguration - Class in zendesk.support.request

Data class, that represents the initial configuration of RequestActivity.

RequestConfiguration.Builder - Class in zendesk.support.request

requestCreated(String) - Method in interface zendesk.support.SupportBlipsProvider

Tracks creation of a Support request as a UserAction blip.

RequestInfo.AgentInfo - Class in zendesk.support.requestlist

RequestInfo.MessageInfo - Class in zendesk.support.requestlist

RequestInfoDataSource - Interface in zendesk.support.requestlist

RequestInfoDataSource.Disk - Class in zendesk.support.requestlist

RequestInfoDataSource.LocalDataSource - Class in zendesk.support.requestlist

RequestInfoDataSource.Network - Class in zendesk.support.requestlist

RequestInfoDataSource.RemoteDataSource - Class in zendesk.support.requestlist

RequestInfoDataSource.Repository - Class in zendesk.support.requestlist

RequestListActivity - Class in zendesk.support.requestlist

This Activity is for showing a list of an end-user's requests

RequestListActivity() - Constructor for class zendesk.support.requestlist.RequestListActivity

RequestListConfiguration - Class in zendesk.support.requestlist

Data class, that represents the initial configuration of RequestListActivity.

RequestListConfiguration.Builder - Class in zendesk.support.requestlist

requestListViewed() - Method in interface zendesk.support.SupportBlipsProvider

Tracks a user's viewing of the request list as a UserAction blip.

requestProvider() - Method in interface zendesk.support.ProviderStore

Returns an implementation of RequestProvider

RequestProvider - Interface in zendesk.support

A provider which will offer a higher level of abstraction compared to the RequestService
You can create an instance of RequestProvider like this:

RequestStatus - Enum in zendesk.support

requestUpdated(String) - Method in interface zendesk.support.SupportBlipsProvider

Tracks a user's update of a Support request as a UserAction blip.

RequestUpdates - Class in zendesk.support

RequestUpdates(Map<String, Integer>) - Constructor for class zendesk.support.RequestUpdates

requestViewed(String) - Method in interface zendesk.support.SupportBlipsProvider

Tracks a user's viewing of a Support request as a UserAction blip.

ResponseWrapper - Class in zendesk.support

Wrapper class to encapsulate a generic response received from Zendesk service.

ResponseWrapper() - Constructor for class zendesk.support.ResponseWrapper

RestServiceProvider - Interface in zendesk.core

A Provider which is used to create RestApis for sub-SDKs.

RetryAction - Interface in zendesk.core

RetryAction specifies behavior of things that can be retried

S

SDK_GUID_HEADER - Static variable in interface zendesk.support.Constants

Mobile-Sdk-Identity header name, used to convey identity information.

SearchArticle - Class in zendesk.support

This class will wrap a Article.

SearchArticle(Article, Section, Category) - Constructor for class zendesk.support.SearchArticle

Wraps an Article and also includes information of the location structure of the Article.

searchArticles(HelpCenterSearch, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method searches your Help Center instance for articles that match the specified parameters

Section - Class in zendesk.support

This is a model class for a Section object that will be created by the HelpCenterProvider.

Section() - Constructor for class zendesk.support.Section

SectionItem - Class in zendesk.support

A HelpItem for Help Center sections

SectionItem() - Constructor for class zendesk.support.SectionItem

SeeAllArticlesItem - Class in zendesk.support

A HelpItem for a 'See all articles' item

SeeAllArticlesItem(SectionItem) - Constructor for class zendesk.support.SeeAllArticlesItem

sendBlip(PageView, BlipsGroup) - Method in interface zendesk.core.BlipsProvider

Track a page view.

sendBlip(UserAction, BlipsGroup) - Method in interface zendesk.core.BlipsProvider

Track a user action

SessionStorage - Interface in zendesk.core

Class holding storage that is tied to a user.

setAttachments(List<String>) - Method in class zendesk.support.Comment

Sets the attachments of the comment

setAttachments(List<String>) - Method in class zendesk.support.CreateRequest

Sets a List of attachment UploadResponse#token to this Request.

setAttachments(List<String>) - Method in class zendesk.support.EndUserComment

Sets the attachments for this comment

setAttachments(List<Attachment>) - Method in class zendesk.support.CommentResponse

Sets the attachments of the comment

setAuthor(User) - Method in class zendesk.support.Article

Sets the author of this article.

setAuthorId(Long) - Method in class zendesk.support.Comment

Sets the ID of the author who created the comment

setAuthorId(Long) - Method in class zendesk.support.CommentResponse

Sets the ID of the author who created the comment

setBody(String) - Method in class zendesk.support.Comment

Sets the body of the comment in plain text

setBody(String) - Method in class zendesk.support.CommentResponse

Sets the body of the comment in plain text

setComment(EndUserComment) - Method in class zendesk.support.Request

Sets the comment for the Request.

setCreatedAt(Date) - Method in class zendesk.support.Comment

Sets the date that the comment that the comment was created at

setCreatedAt(Date) - Method in class zendesk.support.CommentResponse

Sets the date that the comment that the comment was created at

setCustomFields(List<CustomField>) - Method in class zendesk.support.CreateRequest

Sets the custom fields for this Request.

setDescription(String) - Method in class zendesk.support.CreateRequest

Sets the description of this request

setExpanded(boolean) - Method in class zendesk.support.CategoryItem

Sets the expanded state.

setHelpCenterLocaleOverride(Locale) - Method in enum zendesk.support.Guide

Set a locale override for Help Center content.

setHelpCenterLocaleOverride(Locale) - Method in enum zendesk.support.Support

Set a locale override for Help Center content.

setId(Long) - Method in class zendesk.support.CommentResponse

Sets the id of the comment

setId(String) - Method in class zendesk.support.CreateRequest

Sets the ID for this request

setIdentity(Identity) - Method in enum zendesk.core.Zendesk

Set the Identity for the SDK.

setInclude(String) - Method in class zendesk.support.ListArticleQuery

Sets the includes for this query

setLabelNames(String) - Method in class zendesk.support.ListArticleQuery

Sets the label names to include in the query as a CSV string

setLoading(boolean) - Method in class zendesk.support.SeeAllArticlesItem

setLoadingState(ViewArticleActivity.LoadingState) - Method in class zendesk.support.guide.ViewArticleActivity

Sets the loading state of this fragment.

setLocale(Locale) - Method in class zendesk.support.ListArticleQuery

Sets the locale for this query

setMetadata(Map<String, String>) - Method in class zendesk.support.CreateRequest

Sets the metadata for this Request.

setPage(Integer) - Method in class zendesk.support.ListArticleQuery

Specifies the page for this query

setResultsPerPage(Integer) - Method in class zendesk.support.ListArticleQuery

Specifies the number of results per page for this query

setSearchEnabled(boolean) - Method in class zendesk.support.guide.HelpCenterActivity

setSections(List<SectionItem>) - Method in class zendesk.support.CategoryItem

Sets the sections to set as the children of the category

setSortBy(SortBy) - Method in class zendesk.support.ListArticleQuery

Sets the sort method for this query

setSortOrder(SortOrder) - Method in class zendesk.support.ListArticleQuery

Specifies the sort order for this query

setSubject(String) - Method in class zendesk.support.CreateRequest

Sets the subject of this request

setTags(List<String>) - Method in class zendesk.support.CreateRequest

Sets the tags for this request

setTicketFormId(Long) - Method in class zendesk.support.CreateRequest

Sets the ticket form id for this Request.

Settings - Interface in zendesk.core

Marker interface for SDK-specific Settings objects.

SettingsPack<E extends Settings> - Class in zendesk.core

Object for holding core settings and SDK specific settings.

SettingsProvider - Interface in zendesk.core

A provider which will offer a higher level of abstraction compared to the SdkSettingsService
This provider is used internally by the SDK and does not need to be called explicitly.

setUserFields(Map<String, String>, <any>) - Method in interface zendesk.core.UserProvider

Sets the user fields for the current user.

setValue(String) - Method in class zendesk.support.EndUserComment

Sets the value of this comment, e.g.

show(Context, Configuration...) - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Shows the activity.

show(Context, Configuration...) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Starts the HelpCenterActivity.

show(Context, Configuration...) - Method in class zendesk.support.request.RequestConfiguration.Builder

Display RequestActivity to the user.

show(Context, Configuration...) - Method in class zendesk.support.requestlist.RequestListConfiguration.Builder

Show the RequestListActivity with the specified configuration options.

show(Context, List<Configuration>) - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Shows the activity.

show(Context, List<Configuration>) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Starts the HelpCenterActivity.

show(Context, List<Configuration>) - Method in class zendesk.support.request.RequestConfiguration.Builder

Display RequestActivity to the user.

show(Context, List<Configuration>) - Method in class zendesk.support.requestlist.RequestListConfiguration.Builder

Show the RequestListActivity with the specified configuration options.

showContactUsButton() - Method in class zendesk.support.guide.HelpCenterActivity

showContactZendesk() - Method in class zendesk.support.guide.HelpCenterActivity

showContactZendesk() - Method in class zendesk.support.guide.ViewArticleActivity

showHelp(HelpCenterConfiguration) - Method in class zendesk.support.guide.HelpCenterActivity

showLoadArticleErrorWithRetry(HelpCenterMvp.ErrorType, RetryAction) - Method in class zendesk.support.guide.HelpCenterActivity

showLoadingErrorState(int) - Method in class zendesk.support.guide.ViewArticleActivity

showLoadingState() - Method in class zendesk.support.guide.HelpCenterActivity

showNoConnectionError() - Method in class zendesk.support.guide.HelpCenterActivity

showRequestList() - Method in class zendesk.support.guide.HelpCenterActivity

showSearchResults(List<SearchArticle>, String) - Method in class zendesk.support.guide.HelpCenterActivity

SimpleArticle - Class in zendesk.support

This is a model class for an simplified Article object that will be created by the HelpCenterProvider#getSuggestedArticles(SuggestedArticleSearch, ZendeskCallback).

SimpleArticle(Long, String) - Constructor for class zendesk.support.SimpleArticle

Initialise a SimpleArticle

SortBy - Enum in zendesk.support

This enum models the sorting types available in Help Center

SortOrder - Enum in zendesk.support

This enum models the sorting types available in Help Center

start(MessagingApi) - Method in class zendesk.support.SupportEngine

stop() - Method in class zendesk.support.SupportEngine

storeArticleVote(Long, ArticleVote) - Method in interface zendesk.support.ArticleVoteStorage

Stores an ArticleVote on the device

Streams.Use<R,P extends java.io.Closeable> - Interface in zendesk.support

Function for working with Closeable types

submitRecordArticleView(Article, Locale, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method submits a record article view that is used for reporting.

SuggestedArticleResponse - Class in zendesk.support

Wrapper class to encapsulate a list SimpleArticle received from HelpCenterProvider#getSuggestedArticles(SuggestedArticleSearch, ZendeskCallback)

SuggestedArticleResponse() - Constructor for class zendesk.support.SuggestedArticleResponse

SuggestedArticleSearch - Class in zendesk.support

This class models a search for suggested articles

SuggestedArticleSearch.Builder - Class in zendesk.support

This is a builder class which is used to generate a SuggestedArticleSearch

Support - Enum in zendesk.support

Configuration class for Zendesk initialization.

SupportBlipsProvider - Interface in zendesk.support

A Provider for tracking user actions.

SupportBlipsProvider.ArticleVote - Annotation Type in zendesk.support

SupportEngine - Class in zendesk.support

SupportModule - Class in zendesk.support

Module holding references to internal dependencies.

SupportModule(RequestProvider, UploadProvider, HelpCenterProvider, SupportSettingsProvider, SupportBlipsProvider, OkHttpClient, ZendeskTracker, ArticleVoteStorage) - Constructor for class zendesk.support.SupportModule

supportSdkInit() - Method in interface zendesk.support.SupportBlipsProvider

Tracks a Support SDK initialisation event as a UserAction blip.

SupportSdkSettings - Class in zendesk.support

Wraps SupportSettings and makes settings call null-safe.

SupportSdkSettings(SupportSettings, HelpCenterSettings, AuthenticationType) - Constructor for class zendesk.support.SupportSdkSettings

Creates an instance of SafeMobileSettings

SupportSettingsProvider - Interface in zendesk.support

This provider is used internally by the SDK and does not need to be called explicitly.

T

TicketField - Class in zendesk.support

Model class for ticket field.

TicketFieldOption - Class in zendesk.support

Model class for ticket field option.

TicketFieldSystemOption - Class in zendesk.support

Model class for ticket field system option.

TicketFieldType - Enum in zendesk.support

All supported ticket field types.

TicketForm - Class in zendesk.support

Model class for ticket forms.

TicketForm(long, String, List<TicketField>) - Constructor for class zendesk.support.TicketForm

Constructor for creating an instance of a ticket form.

TicketFormSettings - Class in zendesk.support

Models the TicketForm settings.

toHelpCenterLocaleString(Locale) - Method in class zendesk.core.ZendeskLocaleConverter

Converts the specified locale into a string version which Help Center expects.

toString() - Method in class zendesk.support.FlatArticle

totalUpdates() - Method in class zendesk.support.RequestUpdates

TYPE_ARTICLE - Static variable in interface zendesk.support.HelpItem

TYPE_CATEGORY - Static variable in interface zendesk.support.HelpItem

TYPE_LOADING - Static variable in interface zendesk.support.HelpItem

TYPE_NO_RESULTS - Static variable in interface zendesk.support.HelpItem

TYPE_PADDING - Static variable in interface zendesk.support.HelpItem

TYPE_SECTION - Static variable in interface zendesk.support.HelpItem

TYPE_SEE_ALL - Static variable in interface zendesk.support.HelpItem

U

UiUtils.ScreenSize - Enum in zendesk.support

UNKNOWN_VOTE_COUNT - Static variable in class zendesk.support.Article

unregister() - Method in interface zendesk.core.NetworkInfoProvider

Stop listening for network change events.

unregisterDevice(<any>) - Method in interface zendesk.core.PushRegistrationProvider

Calls a push registration service to unregister a device to receive push notifications.

updateSettings(Map<String, JsonElement>) - Method in interface zendesk.core.ActionHandler

Notifies the ActionHandler of an update to settings.

updateSettings(Map<String, JsonElement>) - Method in interface zendesk.core.ActionHandlerRegistry

Notifies the Registry of an update to settings.

updateSettings(Map<String, JsonElement>) - Method in class zendesk.support.CreateRequestActionHandler

uploadAttachment(String, File, String, <any>) - Method in interface zendesk.support.UploadProvider

Calls a upload service to upload a file on behalf of the end-user.

uploadProvider() - Method in interface zendesk.support.ProviderStore

Returns an implementation of UploadProvider

UploadProvider - Interface in zendesk.support

A provider which will offer a higher level of abstraction compared to the UploadService
You can create an instance of UploadProvider like this:

UploadResponse - Class in zendesk.support

This is a class model for a response for an uploaded attachment.

UploadResponse() - Constructor for class zendesk.support.UploadResponse

upvoteArticle(Long, <any>) - Method in interface zendesk.support.HelpCenterProvider

This method marks as article as helpful

use(P) - Method in interface zendesk.support.Streams.Use

User - Class in zendesk.core

This is a model class for a User

User - Class in zendesk.support

This is a model class for a user that will be created by the RequestProvider as part of CommentsResponse.

User() - Constructor for class zendesk.core.User

Initialises a user with default values.

User() - Constructor for class zendesk.support.User

Initialises a user with default values.

User(Long, String, Attachment, boolean, Long, List<String>, Map<String, String>) - Constructor for class zendesk.support.User

Initialises a user with given values.

USER_AGENT_VARIANT - Static variable in interface zendesk.support.Constants

Header name for the standard cache control header.

UserAction - Class in zendesk.core

UserAction(String, String, String, String) - Constructor for class zendesk.core.UserAction

UserAction(String, String, String, String, String, Map<String, Object>) - Constructor for class zendesk.core.UserAction

UserField - Class in zendesk.core

This is a model class for a user field that will be created by the UserProvider as part of UserFieldResponse.

UserField() - Constructor for class zendesk.core.UserField

UserField.UserFieldType - Enum in zendesk.core

Enum for describing the type of a user field.

UserFieldOption - Class in zendesk.core

This is a model class for a user field option that will be created by the UserProvider as part of UserField.

UserFieldOption() - Constructor for class zendesk.core.UserFieldOption

userProvider() - Method in interface zendesk.core.ProviderStore

Returns an implementation of UserProvider

UserProvider - Interface in zendesk.core

Setting tags and fields on a user are features.

V

valueOf(String) - Static method in enum zendesk.core.AuthenticationType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.core.BlipsGroup

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.core.UserField.UserFieldType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.core.Zendesk

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.AttachmentType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.Guide

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.RequestStatus

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.SortBy

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.SortOrder

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.Support

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.TicketFieldType

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum zendesk.support.UiUtils.ScreenSize

Returns the enum constant of this type with the specified name.

values() - Static method in enum zendesk.core.AuthenticationType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.core.BlipsGroup

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.core.UserField.UserFieldType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.core.Zendesk

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.AttachmentType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.Guide

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.RequestStatus

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.SortBy

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.SortOrder

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.Support

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.TicketFieldType

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum zendesk.support.UiUtils.ScreenSize

Returns an array containing the constants of this enum type, in the order they are declared.

ViewArticleActivity - Class in zendesk.support.guide

Activity used to render a Help Center article

ViewArticleActivity() - Constructor for class zendesk.support.guide.ViewArticleActivity

W

withArticlesForCategoryIds(Long...) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a startup configuration which will show articles for a given set of category IDs

withArticlesForCategoryIds(List<Long>) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a startup configuration which will show articles for a given set of category IDs

withArticlesForSectionIds(Long...) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a startup configuration which will show articles for a given set of section IDs

withArticlesForSectionIds(List<Long>) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a startup configuration which will show articles for a given set of section IDs

withArticlesPerSectionLimit(int) - Method in class zendesk.support.HelpRequest.Builder

Specifies the maximum number of articles to request per section

withCategoriesCollapsed(boolean) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies whether or not to show all categories in the Help Center in their collapsed state when the content loads.

withCategoryId(Long) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the category id to restrict the results to.

withCategoryId(Long) - Method in class zendesk.support.SuggestedArticleSearch.Builder

Specifies the category id to restrict the results to.

withCategoryIds(List<Long>) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the category IDs to restrict the results to.

withCategoryIds(List<Long>) - Method in class zendesk.support.HelpRequest.Builder

Specifies the category IDs to include in the request

withContactUsButtonVisible(boolean) - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Define which screens the "ContactUs" Floating Action Button should be shown on.

withContactUsButtonVisible(boolean) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Define whether or not to display the "ContactUs" Floating Action Button.

withContactUsButtonVisible(boolean) - Method in class zendesk.support.requestlist.RequestListConfiguration.Builder

Define whether or not to display the "ContactUs" Floating Action Button.

withCustomFields(List<CustomField>) - Method in class zendesk.support.request.RequestConfiguration.Builder

Attach a custom field form to the request.

withEmailIdentifier(String) - Method in class zendesk.core.AnonymousIdentity.Builder

Specify the Email to be used as part of the identity when using Anonymous Access

withEngines(Engine...) - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Specifies a list of Engines to be used to drive a follow up conversation if the user presses the contact FAB.

withEngines(Engine...) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a list of Engines to be used to drive a follow up conversation if the user presses the contact FAB.

withEngines(List<Engine>) - Method in class zendesk.support.guide.ArticleConfiguration.Builder

Specifies a list of Engines to be used to drive a follow up conversation if the user presses the contact FAB.

withEngines(List<Engine>) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a list of Engines to be used to drive a follow up conversation if the user presses the contact FAB.

withFiles(File...) - Method in class zendesk.support.request.RequestConfiguration.Builder

Specify File objects to be selected as an attachment to any requests created using this RequestConfiguration.

withFiles(List<File>) - Method in class zendesk.support.request.RequestConfiguration.Builder

Specify a list of File objects to be selected as attachments to any requests created using this RequestConfiguration.

withIncludes(String...) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the includes to be returned by the search.

withLabelNames(String...) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a startup configuration which will restrict the shown articles to ones that match the provided label names.

withLabelNames(String...) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the label names to restrict the results to.

withLabelNames(String...) - Method in class zendesk.support.HelpRequest.Builder

Specifies the label names to which the search will be restricted.

withLabelNames(String...) - Method in class zendesk.support.SuggestedArticleSearch.Builder

Specifies the label names to restrict the results to.

withLabelNames(List<String>) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Specifies a startup configuration which will restrict the shown articles to ones that match the provided label names.

withNameIdentifier(String) - Method in class zendesk.core.AnonymousIdentity.Builder

Specify the Name to be used as part of the identity when using Anonymous Access.

withQuery(String) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the free-form query to perform.

withQuery(String) - Method in class zendesk.support.HelpCenterSearch

Clones the current search and sets the query on it

withQuery(String) - Method in class zendesk.support.SuggestedArticleSearch.Builder

Specifies the free-form query to perform.

withRequest(Request) - Method in class zendesk.support.request.RequestConfiguration.Builder

Show an existing request.

withRequestId(String) - Method in class zendesk.support.request.RequestConfiguration.Builder

Show an existing request.

withRequestInfo(RequestInfo) - Method in class zendesk.support.request.RequestConfiguration.Builder

withRequestSubject(String) - Method in class zendesk.support.request.RequestConfiguration.Builder

Attach request subject to the created request

withSectionId(Long) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the section id to restrict the results to.

withSectionId(Long) - Method in class zendesk.support.SuggestedArticleSearch.Builder

Specifies the section id to restrict the results to.

withSectionIds(List<Long>) - Method in class zendesk.support.HelpCenterSearch.Builder

Specifies the section IDs to restrict the results to.

withSectionIds(List<Long>) - Method in class zendesk.support.HelpRequest.Builder

Specifies the section IDs to include in the request

withShowConversationsMenuButton(boolean) - Method in class zendesk.support.guide.HelpCenterConfiguration.Builder

Client-side API to specify whether or not to show the conversations button in the Toolbar of the HelpCenterActivity.

withTags(String...) - Method in class zendesk.support.request.RequestConfiguration.Builder

Attach tags to the created request.

withTags(List<String>) - Method in class zendesk.support.request.RequestConfiguration.Builder

Attach tags to the created request.

withTicketForm(long, List<CustomField>) - Method in class zendesk.support.request.RequestConfiguration.Builder

Attach a ticket form to the request.

Z

Zendesk - Enum in zendesk.core

Configuration class for Zendesk Core SDK initialization.

zendesk.core - package zendesk.core

zendesk.support - package zendesk.support

zendesk.support.guide - package zendesk.support.guide

zendesk.support.request - package zendesk.support.request

zendesk.support.requestlist - package zendesk.support.requestlist

ZendeskLocaleConverter - Class in zendesk.core

This class is responsible for mapping between Java locales and the representations of locales that Help Center expects.

ZendeskLocaleConverter() - Constructor for class zendesk.core.ZendeskLocaleConverter

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